AX 2012 | Reimburse Customers

This article illustrate how to create reimbursement transactions for customers. Reimbursement transaction used when a customer has a credit balance, if the following conditions is applied you can reimburse customer for the amount of the balance.

1. The customer must have an associated vendor account( If a customer does not have a vendor account, a one-time vendor account is automatically created for the customer).
2. balance amount must exceed the minimum reimbursement amount that is specified for your legal entity.

When you create reimbursement transactions, a vendor invoice is created for the amount of the credit balance. This will remove the credit balance for the customer account and creates a balance due for the vendor account that corresponds to the customer.

Do the following steps to set up and create reimbursement transactions:


1- first, specify the minimum reimbursement amount for the legal entity. Click Accounts receivable > Setup > Accounts receivable parameters.

2- In the General area, in the Minimum reimbursement field, enter the minimum amount for the reimbursement of customer overpayments.

3- Next, Add a vendor account to each customer who can be reimbursed. (If a customer does not have a vendor account, a one-time vendor account is automatically created for the customer). Click Accounts receivable > Common > Customers > All customers.Select the customer account then click Edit.

4- Click the Miscellaneous details FastTab. In the Vendor account field, select the vendor account for the customer.

5- Now we are ready to create the reimbursement transactions, for the sake of this article i has selected a customer who already has a credit balance.

6- Click Accounts receivable > Periodic > Reimbursement, To reimburse specific customer accounts, click Select and specify the customer accounts in the query. To reimburse all customer remove all accounts, click OK. The credit amounts are transferred to the vendor accounts of the customers. If a customer does not have a vendor account, a one-time vendor account is automatically created for the customer.

7- Verify the Infolog information about the Reimbursement transaction.

8- let's go back and check the customer balance, Click Accounts receivable > Common > Customers > All customers > Select the customer account that we has used in step 6 then click Balance note that credit balance was removed 

9- To view the reimbursement transactions that were created, Click Accounts receivable > Reports > Transactions > Payments >Reimbursement.

See also